Student and Parent FAQs

Try this before sending any help requests!
A good percentage of issues with a computer can be resolved by a simple restart. Computers can be very problematic if left on for a long time.  If you...
Wed, 11 Mar, 2020 7:44 AM
Onenote won't open at home!
If you try to open the desktop version of OneNote at home and it brings up a prompt with a variety of options including "Start Normally", it will ...
Wed, 11 Mar, 2020 7:45 AM
How to Print on Campus
1) Go to http://printer in your web browser (Edge, Chrome, Firefox, etc.) 2) Click on Print 3) Choose your printer by clicking on the loca...
Sat, 3 Mar, 2018 1:55 PM
My stylus/pen isn't working!
If your stylus/pen stops working on the computer, there's a good chance it's because of one of the issues below. 1.  When the laptop is at abo...
Wed, 11 Mar, 2020 7:46 AM
My mouse, keyboard, and touch screen aren't working. Also the volume dial appears on the top right hand of the screen and I can't get it to go away!
If the Volume dial shows up on your computer screen as a permanent "X" or "100". and won't go away, it will disable the mouse, k...
Wed, 11 Mar, 2020 7:46 AM
Getting EC email to your iPhone, iPad, Android phone or Android tablet.
There is an official "Outlook" app from Microsoft in both the App Store (Apple devices) and the Google Play Store (Android devices).  The app ...
Wed, 11 Mar, 2020 7:47 AM
How do I connect a non-school computer to the Eastside Wireless?
How do I connect a non-school computer to the Eastside Wireless? 1.  To connect to the ECS Wireless on your non-school issued laptop, click the Wire...
Wed, 6 Jan, 2021 2:39 PM
What if I forgot my school password (domain and Office 365)?
Come see IT Support in the library or email support at:  itsupport@eastsidecatholic.org Thank you,  EC IT
Wed, 11 Mar, 2020 7:49 AM
What if a student forgot to charge their ThinkPad and the battery is dead?
There are designated outlets at school. One of the best ways to avoid this issue is to consistently (and constantly) remind students to charge the ThinkPad ...
Wed, 11 Mar, 2020 7:52 AM
What if a student forgot to bring the ThinkPad to school?
Please see IT Support who may be able to assist.
Tue, 6 Mar, 2018 1:18 PM